Computer Support for your Business

7 Things I Do Better

I challenge you to find another computer consulting firm in Northeast PA that would dare to make these promises:

1. I’ll Respond Within 60-Minutes or Less - Guaranteed.

When you call us with a computer problem, I guarantee that your phone call will be either answered immediately or returned within 60 minutes or less. If I fail to respond within that time frame, the work is free.

2. Lightning Fast Repairs.

You should not have to wait around all day for your computer to be repaired. I understand how important your computer network is to you; that is why I offer my remote support services. Thanks to this service, I can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up. If I can’t fix it remotely, I’ll personally visit your office the same day.

3. No Geek Speak.

You deserve to get answers to your questions in PLAIN ENGLISH. I will not talk down to you or make you feel stupid because you don’t understand “geek speak”.

4. 100% Unconditional Satisfaction Guarantee.

You deserve complete satisfaction with my products and services. I will do whatever it takes to make you happy. No hassles, no problems.

5. No Unpleasant Or Unexpected Surprises.

You should EXPECT that no damage will be done to your network or your data. Before I start working on your computer or network, I will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before I start any work on your machine.

6. All Projects Completed On Time and On Budget - Guaranteed.

When you hire me to complete a project, I won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, I don’t feel that is correct or ethical. That’s why I guarantee all projects to be done ON TIME with no excuses.

7. Accurate Billing - Guaranteed.

Every bill you receive from me is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.


Solutions for Small Business

Solutions for Small Business, LLC is a Wilkes-Barre based computer consulting and network management company with a passion to serve the needs of your business. Read more ...

Here's what others have to say ...

“When my e-mail wasn’t working I called Solutions for Small Business. Lonnie was very quick to respond and took the time to resolve my problem. Because he responded so quickly, I didn’t have any downtime receiving important e-mail for our business. ….Absolutely wonderful.”

Dana Bernetski, Bob’s Iron Works

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